FAQ's - Xtend Barre

GENERAL

What is XTEND Barre?
XTEND Barre offers classes for every body and all fitness levels. From Barre, Pilates, HIIT, Suspend (TRX style classes) and more, you can choose the workout that suits you either in-studio or online.
Our classes are dynamic and fast-paced, moving to the beat of the music with a focus on technique and form to ensure you are getting the most out of your workout.

I’ve never worked out before; will I be able to do the class?
Absolutely. Our signature XTEND classes are designed to appropriately challenge all levels of fitness, and ability. Our highly trained instructors will provide modifications and guidance for those who are new to the workout, managing an injury or pre/post-natal, whilst offering progressions for seasoned members.

I’m in great shape, will this workout challenge me?
Classes are tailored to challenge even the fittest members in the class, with modifications offered throughout to ensure everybody is appropriately challenged. With foundations in both dance and Pilates, even the fittest clients finish class having felt even their tiniest muscles activated and fatigued. With a focus on cardio, sculpting and balance, our workout is designed to provide results to all members.

How many days a week should I come to class?
To see results quickly with XTEND (toned muscles, better cardiovascular fitness, improved posture), we recommend taking 3-4 classes per week.
We offer a variety of classes on our schedule that all challenge the body in different ways, so by combining 2-3 of our class types per week, you can get the full body toning, strengthening and cardiovascular challenge needed to see quick and lasting results.

Can I bring a friend with me?
As one or your many membership benefits, you can bring a friend to a class with you for free. The referred person must not have visited the studio within 60 days and the referee must be on an active membership.

Are there any age restrictions to attend XTEND Barre?
Minimum age is 14 years.
If you are 14 to 17 years of age, your parent or legal guardian must:
(a) consent and sign a pre-exercise questionnaire, a waiver and Membership agreement;
(b) accompany you to the Studio on each visit if you are 14 or 15;
(c) accept responsibility to ensure you comply with the Terms and Conditions of the studio and Membership Agreement; and
(d) agree to rectify any breaches of your Membership Agreement.

IN-STUDIO

What is XTEND Barre doing differently during COVID?
All studios are open following all government regulations and with a COVIDSafe plan. We continue to operate social distancing in our studios as per government guidelines. All patrons are required to check-in upon entry in studio as per the individual state requirements (e.g. via the Service NSW QR).
All doors are opened between classes with 15-minutes breaks between classes to allow us to clean the studio(s) thoroughly. We also encourage you to bring your own towel and water bottle, wash your hands, and use the hand sanitiser provided.
Lastly, if you are feeling unwell, please stay home.

When should I arrive for class?
We pride ourselves on starting our classes on time.
If this is your first visit in studio, please arrive 15 minutes before the class starts to receive a proper induction to the studio, your instructor, and the workout you are about to do.
This also gives us the opportunity to learn about you and your fitness routine, your goals, and any health concerns so we can maximise your experience. If you miss this important induction process, you may be asked to reschedule your class as your safety is extremely important to us.
If you are a member or pack holder, we would appreciate if you do not arrive more than 5 minutes before the class start due to current COVID-19 guidelines.

What should I wear and what should I bring?
We recommend that you wear something comfortable so you can flow from one pose to another.
Bring grip socks (or you can purchase them in the studio), water and a small towel.
All our studios have a safe place for clients to store their personal items while in class.
Bring your own mat and equipment if possible (due to COVID-19) or we can supply these. We clean all props (mats, hand weights, balls, straps etc) between each class with antibacterial wipes.

What is the Class Cancellation Policy?
You can change or cancel your class up to 10 hours before the class starts. Your class will go back into your account for future use.
If you cancel within 10 hours of the beginning of the class, your session will be forfeited.
If you are on an XTEND membership and you late cancel or no-show a class, you will be charged a Late Cancel/No-show fee.
To cancel a class on the app:

  • Sign into your account
  • Go to “Class” Tab > “Upcoming”
  • Click “Cancel” next to the class you would like to cancel

Will I lose my spot if I am late for class?
Yes. If you are 5 minutes late to class, your spot may be taken by someone on the waitlist or has dropped into the studio.
It is important that you arrive on time so you have a proper warm up, a balanced workout, and don’t disrupt the class.
If you are not in the class within the 5-minute window, you may be marked as a late cancel and lose your session and/or incur a Late Cancellation/No-show Fee.

Is there a waitlist for full classes?
Yes, if the class you wish to attend a class which is showing as full, we highly recommend adding yourself to the waitlist. Trust us, it works! You can sign-up for the waitlist up to 10 hours before the class.
If a spot opens up, you will get a confirmation email. If you do not make it off the waitlist, your session will go back into your account for future use.
IMPORTANT: If you are on the waitlist, it is assumed you will be able to take the class if you get in. If you do not want the spot, you will need to remove yourself from the waitlist at least 10 hours in advance.

VIRTUAL

What is XTEND @ Home?
XTEND @ Home provides you with unlimited access to our live streamed class schedule so you can XTEND your limits as much as your heart desires.

How can I sign up for XTEND @Home?
XTEND @ Home is included in all XTEND memberships.
If you hold an Essential or Lifestyle membership or a class pack and would like to access to the live streamed classes, please contact your home studio for options.

Are the online classes live?
Yes, XTEND @ Home classes take place in real-time and is guided live by one of our wonderful instructor. Your instructor will provide you with form corrections, and personal shout-outs to keep you engaged and energised throughout your class!

Where can I book my live streamed classes?
Live streamed classes can be accessed on the XTEND Barre Australia App under the @Home (online Classes) location or on your desktop via: https://clients.mindbodyonline.com/classic/ws?studioid=593165&stype=-7&sView=day&sLoc=0

I’ve never used the live classes – how do I access them?

  • Download the Zoom app – https://zoom.us/download.
  • Check your email address and communication permissions are correct in your Mindbody profile and you’re set up on the correct membership.
  • To book your class, select the @Home (online classes) location on the XTEND Barre Australia app or select Xtend Barre Australia site on your browser.
  • Book your desired class.
  • You will receive an email from Hello@fitgrid.com with the Zoom link to your class within 60 minutes of your class start time.
  • Once logged in, you will be able to see and hear us, and we will be able to see and hear you.

Can I cancel my class?
Yes, you can. You can cancel your class at any time. The Late Cancel window policy does not apply for online classes.

Do I need equipment?
Not necessarily. If you have some great! But if you don’t, that’s ok too. With a touch of creativity you can always replace any prop with what you have at home:

  • Cans of food or water bottles can replace dumbbells
  • Cushions or any ball can replace the XB ball
  • Plastic plate or Tupperware lids can replace sliders
  • Theraband can replace stretch band
  • Chair, kitchen bench or table can replace your barre

You’ve got the idea.

Do you need to turn on my video?
We encourage you to turn your video on, however it is not mandatory. This way our instructor can engage with you, encourage you and provide modifications as needed throughout the class.

Can I play my own music?
Our studios and instructors are trying hard to ensure the sound quality of the playlist they use is as good on your end. However, you are welcome to use your own playslist if you would prefer. If you are using your desired music streaming service, search for a playlist that is between 132-136bpm or something more chilled for Yoga and Pilates.

MEMBERSHIP

How do I sign up for a Membership?
You can choose a membership directly from our website on your preferred studio’s page or contact your nearest studio and they can help you get started.
What is the difference between XTEND and Lifestyle Membership?
Members on an XTEND membership enjoy the equivalent of 1 class per day per week (e.g. 7 classes per week). Members on a Lifestyle Membership access the equivalent to of 2 classes per week.

Do classes roll over if I don’t use them all within my billing period?
Classes do not roll over. They reset when a new billing period starts.

Can I upgrade or downgrade my membership?
Yes, you can in accordance with your membership agreement. Please contact your home studio who will be able to help you with more information.

I have used all my classes available. Can I get some extra classes?
Yes, you can. You can purchase top-up classes on your XTEND Barre Australia app or contact your studio who will be able to process that for you.  Also, consider upgrading your membership if applicable!

What is included in the XTEND @ Home offering?
Our XTEND @ Home schedule consists of a variety of classes designed to mirror our in-studio timetable and offer a range of class types with a variety of times across the country.

I’m going away, can I pause my studio membership and continue with XTEND @ Home only?
Of course, that’s what we’d recommend so you can continue to XTEND wherever you are! Regular studio suspension rules will apply. You can suspend for a minimum of 2 weeks at a time with a maximum of 8 weeks per calendar year. Your billing price will be adjusted from your XTEND membership to the XTEND @ Home price in place of your regular billing cycle.

When is my membership being processed?
Your membership is processed every week or every 4 weeks. Please contact your studio to confirm your billing period. Not sure when was your last payment processed? You can check on the app! Log into the XTEND Barre Australia App and click on the ‘Purchases’ menu option. You can check the purchase date and expiry date of your current active pricing. If you are still not sure, you can always contact your studio and they will let you know!

How do I cancel my membership?
To cancel your membership, please contact your studio and they can cancel it for you. Please note: you will need to have completed your minimum terms (3 months) in order to cancel and provide 30 days’ notice in writing (by sending an email to your studio or filling out a form in-studio).